The Campaign Opt-Out allow campaign recipients to easily opt out from future marketing campaign messages and notifications by defining a unsubscribe trigger word of your choice like stop or unsubscribe
This enhancement gives users more control over the communications they receive while helping ensure compliance with data privacy regulations.
Note: this is a premium feature is only available in Enterprise plan.
Key Benefits
- Enhanced User Control: Users can now manage their communication preferences directly, choosing to opt out of specific campaigns with a single click.
- Improved Privacy: Reduces the likelihood of unwanted messages and ensures a more personalized user experience.
- Actionable Insights: Administrators gain access to real-time opt-out metrics, allowing for more effective campaign targeting and performance analysis.
How It Works
- User Interface Updates:
- A clear "Opt-Out" button is now integrated into all campaign emails and in-app notifications.
- Users can unsubscribe automatically from future campaigns if they reply with the opt-out trigger word.
- Instant Updates:
- When a user opts out, the system immediately records their preference and excludes them from receiving further messages for that campaign.
- Admin Dashboard Enhancements:
New reporting tools display opt-out rates and trends, enabling campaign managers to adjust their strategies accordingly.
Additional Information:
- You can use this new feature in any pending and new campaigns.
- Campaign recipients can opt-out automatically for 15 days since the last campaign.
- This feature is only availble in the Enterprise plan. Upgrade plan to use this feature.
Enable Subscription Opt-Out in the Campaign
Manage Contact Subscription
From the chat you can now manage the contact's campaign subscription status:
Easily edit the contact's campaign subscription status:
